Socially Responsible Gambling Policy
Worldwide Cancer Research (WCR) is committed to fundraising responsibly and we encourage responsible gambling.
WCR runs lotteries and raffles for the general public, with the sole purpose to raise funds for its charitable purpose. Our registered charity number is SC022918.
WCR is committed to ensuring that our lotteries and raffles are operated in a secure, fair and socially responsible way and to endorse responsible gambling amongst its supporters.
The Gambling Commission regulates gambling in the public interest. The regulatory framework introduced by the Gambling Act 2005 is based on three licensing objectives:
- Preventing gambling from being a source of crime and disorder, being associated with crime and disorder, or being used to support crime
- Ensuring that gambling is conducted in a fair and open way
- Protecting children and other vulnerable persons from being harmed or exploited by gambling.
Here we set out how out our policies and approach to ensuring we approach any gambling activities in a socially responsible way.
1.Preventing gambling from being a source of crime and disorder. We will ensure that:
- The individual is aged 18 or over.
- The individual is resident in the UK.
- We also retain the right to cancel any entries should we suspect criminal activity.
- We do not accept cash.
- We limit the maximum number of entries.
- All lottery related hardware and software is password protected and accessible only by authorised members of staff.
- There is a strict reporting procedure if a member of staff and or another operator is found to be in any way operating in an illegal or suspicious manner.
2.Ensuring that gambling is conducted in a fair and open way. We will ensure that:
- All supporters will be made aware of the lottery rules, terms, and conditions on the promotional material or website.
- Supporters will also be made aware of the likelihood of winning.
- The rules are fair and easy to understand.
- Any advertising and promotional material is clear and not misleading.
- The results are made public.
- If for any reason the rules of the lottery change then all supporters are notified 30 days before that change is made.
- There is a clear complaints and disputes procedure for individuals to follow if required.
3.Protecting children and other vulnerable persons from being harmed or exploited by gambling. We will use our best endeavours to address the following issues:
- Under age Gambling – It is illegal for individuals under the age of 16 to enter into a lottery. Worldwide Cancer Research require players to be over 18. If for whatever reason, upon winning any individual is unable to prove that they are 18 or over then any winnings will be forfeited. Each entry form has a compulsory section which must be completed which confirms that the individual is 18 or older.
- Vulnerable Persons – Staff are trained to detect vulnerability in potential customers and politely decline offers of support from such individuals. People particularly at risk include the elderly, mentally disabled and those under the influence of drugs or alcohol.
- Gambling Limits – Worldwide Cancer Research may impose limits on the value of entries into a lottery that can be purchased by an individual.
- Self-Exclusion – Individuals can self-exclude at any time. On request, we will close any account activity for a minimum period of six months during which time the supporter cannot be reinstated. During this period, we will also try to ensure that the individual does not try to enter again. We will update our Supporter Database with self-exclusions and omit individuals from any further activity.
- Access to History – We will provide any entrant with a full history of their entries, including complete payment and winnings history upon request.
- Support and Help – We provide Information on gambling support by referring individuals to call Gamcare for friendly and helpful advice from trained counsellors. Freephone 0808 8020 133 or visit www.gamcare.org.uk.
Self-exclusion & Support
There are procedures for self-exclusion that take all reasonable steps to refuse service, or to otherwise prevent an individual who has entered a self-exclusion agreement, from participating in gambling. This includes:
- As soon as practicable, taking all reasonable steps to prevent any marketing material being sent to a self-excluded customer, by removing their name and details from any marketing databases within two days of receiving the completed self-exclusion notification.
- Closing any customer accounts of an individual who has entered a self-exclusion agreement.
- Putting into effect procedures designed to ensure that an individual who has self-excluded cannot gain access to gambling.
- A register of those excluded with appropriate information; name, address, other details, and account details.
- A record of the card numbers to be excluded
- Removal of access from those persons found to have gambled or who have attempted to gamble on the platform
WCR staff and ELM staff who are involved in direct customer service are aware of the self-exclusion system in place, and are able to direct that individual to an immediate point of contact with whom to complete the process.
Self-exclusion from all WCR lotteries is for a minimum of 6 months.
To exclude yourself from all WCR lotteries email firstname.lastname@example.org or write to Supporter Services, Madras House, South Street, St Andrews, Fife, Scotland, KY16 9EH.
Place state your name and use the following wording:
I [full name] request that I be refused entry to any Worldwide Cancer Research Lottery for a period of [insert time]. If during that time I attempt to purchase a lottery ticket, I will be refused. At the end of the period of exclusion specified, I can, if I wish, participate in a lottery run by Worldwide Cancer Research again by getting back in contact.
The ELM acting on behalf of WCR, monitors transactions and customer behaviour in real-time. If it becomes apparent that a customer is gambling erratically then the ELM can contact the player directly and follow the advice published by Gamcare. They will ask if they are experiencing problems with their gambling and tell them about the Gamcare counselling service.
Gamcare provides counselling for anyone who is experiencing difficulties resulting from a gambling problem, including partners and family members. The service is confidential and abides by the British Association for Counselling and Psychotherapy’s, Ethical Framework for Good Practice in Counselling and Psychotherapy. Gamcare offers the service free of charge.
WCR and the ELM acting on our behalf set a limit on the numbers of tickets that a customer can purchase, this included on the printed materials. When online, if the tickets purchased exceed the set amount, then a pop-up appears notifying the User that there is a maximum they can purchase.
Worldwide Cancer Research, Madras House, St Andrews, Fife, Scotland, KY16 9EH Registered in Scotland, No 152991, Charity No SC022918